Refund Policy

Last updated: 11 July 2026

This Refund Policy explains when refunds are available for orders placed through Share2.io, operated by Gotka Technologies. It should be read together with our Terms of Service.

1. Digital plans

Your Pro or Team plan activates your digital business profile as soon as your account is set up. Because activation happens immediately, plan fees are generally non-refundable once your profile has been activated. If activation failed due to an error on our part, contact us and we will fix it or issue a refund for the affected portion.

2. Physical NFC cards

Physical cards — whether a ready-made design or a custom-branded design — are personalised and produced to order. Once production has started, these orders cannot be cancelled or refunded, except as described below.

Before production starts

If you contact us to cancel before we have started producing your card (and, for custom designs, before artwork has been confirmed), we will cancel the physical card portion and refund it in full.

Damaged, defective, or incorrect items

If your card arrives damaged, defective, or does not match what you ordered, contact us within 7 days of delivery with your order details and photos where possible. We will arrange a free reprint/replacement, or a refund, at our discretion.

Delivery issues

If your order does not arrive within a reasonable time and tracking shows it as lost, contact us and we will arrange a reprint or refund once we’ve confirmed the loss with our courier.

3. Digital-only orders (no physical card)

The one-time profile setup & design fee for a digital-only order covers work carried out on your account and is non-refundable once the setup has been completed, except where required by law.

4. What isn’t covered

• Change of mind after a custom design has been confirmed or production has started;
• Errors in the name, title, company or details you provided at checkout that were correctly printed as submitted;
• Delivery delays outside our reasonable control (e.g. courier disruptions, incomplete address).

5. How to request a refund

Email hello@share2.io or WhatsApp +60 11-6331 6630 with your order details and the reason for your request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Razorpay Curlec and may take 5–10 business days to reflect, depending on your bank.

6. Your consumer rights

Nothing in this Policy limits any rights you may have under Malaysian consumer protection law.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect once posted on this page.

8. Contact

Questions about a refund? Email hello@share2.io or WhatsApp +60 11-6331 6630.